Your Rights
Read our 31 Reviews
Open & Honest Mortgage Advisor in Grimsby
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.97 Rating31 Reviews
Lucy
Absolutely lovely team of people! Leo has been really friendly and helpful throughout the process! Would highly recommend.
4 weeks ago
Anonymous
great service, thanks
1 month ago
Bryn
Couldn’t recommend moneyman enough. Went from thinking we wouldn’t get a mortgage due to being told so by another broker, to getting approved for our dream first house. We dealt with tom and stacey, and both was brilliant. From the initial...
2 months ago
Angela
It is our 1st time getting a mortgage and they where extremely helpful. There was confusion at the the beginning that was there fault but our solicitors and estates agent and they where so helpful they couldn't do enough to help us and reassure us....
10 months ago
Patrick
Very nice and frendly Staff, helped me with anything i need. Thank you Patryk, Patrycja Datkiewicz.
10 months ago
Steven
Tom and Jo were very friendly and helpful throughout the process! They took the stress out of applying for our mortgage and we’re very quick to process everything. Highly recommend :)
10 months ago
Georgia
Tom & Jo did a fabulous job at helping us get our first mortgage, we weren’t sure whether we would qualify for a mortgage given that I had only been self employed for two years and had been turned down by other lenders. Both Tom & Chloe kept us up...
10 months ago
Kevin
Extreamly satisfied with the service. Ryan made us feel comfortable from the start, which made the whole process a little less daunting. Lyndsey was fab and answered any questions we had. Will be recommending to all in future!
11 months ago
Samantha
Huge huge huge Thankyou to Matt and Louise for securing me a mortgage on my first home. I never thought I’d be able to get a mortgage given a few issues with my credit rating but they worked tirelessly with different mortgage companies to ensure...
11 months ago
Jane
Excellent service and advice, made the process of securing a mortgage stress free and quick. Joe Dewsbury my mortgage advisor could not have been more helpful and Kayleigh Stewart my case manager was friendly, easy to comunicate with, quick and ...
1 year ago
Kyle
Very happy with the service provided by everyone on the team and the speed in which they got things mooving. Was always available when you was needed and made it hassle free for me, thankyou again and all the best. Kind regards, Kyle Thain.
1 year ago
kenneth
Matt Collinson and his team lead us through this process with effortless ease. Communication was always clear and we were kept up to date at each stage of the process. The team are polite and professional and nothing is to much trouble. We highly...
1 year ago
Ewan
Can’t recommend enough, especially if you’re a first time buyer like myself and have no idea what you’re doing. Leo and Laura were great throughout, they were in regular contact and always kept me in the loop with everything. No issue was too...
2 years ago
David
Great team from start to finish, kept me informed throughout. Wouldn’t hesitate to recommend them to anyone.
2 years ago
Darren
A big thankyou to Tomas Bowes, Chloe Masters and Jonathan Ventress for the arrangement of my mortgage. extremley proffesional throughout the process and always available to assist. Thankyou. Darren Gibbs.
2 years ago
Nay
Very prompt satisfactory response. Mr Wayne Dewsbury works really hard even in unsocial hours time. We feel liked they have tried much more than all their best throughout. Thank to all of them.
2 years ago
Ian
I would recommend them very much Leo did a fantastic job as did Chloe jo and Laura nothing was to much trouble for them
2 years ago
Wendy
Excellent service throughout. Matt and his team have been brilliant all through the process of obtaining our mortgage and kept us informed at all times. It has taken approximately five weeks from start to mortgage offer which in these uncertain...
2 years ago
Paula
Excellent service, very quick and efficient. We was kept informed every step of the way and they totally took all the stress of organising a mortgage away. Very professional service would totally recommend!
3 years ago
Anonymous
Absolutely fantastic service!! Both Annie and Chloe were excellent. They advised me on different options and responded quickly to any queries. Superb, friendly, professional advice! :)
3 years ago
